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I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

5 REPLIES 5

Good question... same problem here and no opportunity to get in contact with Zoom 😕

hey

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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