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Zoom account not bein updated despite payment

Hamzah142
Listener
I paid for zoom pro 3 days back. My credit card shows debit of $149 but my zoom account still shows that i have basic plan and was allowed 40 minutes for the meeting. Can anyone please share zoom support email ID for correspondence as i raised ticket on website but that was closed stating that my email ID is not verified.
1 REPLY 1

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Hamzah142 

Please contact our Billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

 


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