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Celebrate with us2022-01-06 04:58 PM - last edited on 2023-04-28 12:41 PM by Bri
Hi!
I have a few questions regarding sub-accounts.
1. Benefits: are there more benefits to sub-accounts than
2. What admin rights does the admin of a sub-account have?
3. Will a vanity URL be created automatically once a sub-account is being created or will the admin of a sub-account still need to apply for a Vanity URL? Will a vanity URL be created once the email address of the designated admin owner of the sub-account is being entered?
4. If the admin of a sub-account is assigning a license, do the same instructions apply as described in this article? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Thanks for the help!
Best regards,
Stephanie
Solved! Go to Solution.
2022-01-07 08:13 AM
Hi Stephanie, no problem, for the follow up questions
1. Unfortunately no, billing is either tied to the main account (what we call bulk licensing) OR it's tied to the sub. We don't have a way to mix at this time. What some companies do if they need to is the main account would provide some mechanism for the sub account to pay for the licenses through them.
2. You are correct, the main account provisions licenses to the sub, then they show up in the sub account to be distributed . It does not apply to Basic licenses because there is no cost associated with those.
3. Admins on the sub account will have whatever rights the Admin role has been given. By default, there are three roles on any Zoom tenant, and this applies to main accounts as well as sub accounts. You have the Owner, Admin, and Member roles. Owner can do anything, Admin can do almost anything but this can be limited by editing the Admin role, and then Member has few privileges. Roles impact what users can do when they sign into the Zoom portal and what they can access, like Dashboard, view only or edit capabilities for settings, can they access reports for the tenant, etc.
Besides being able to tweak the three existing roles you can also create more roles, and configure the permissions for the role in whatever way you desire. There are no limit to how many roles you can have, but typically fewer is better just for ease of administration. Keep in mind a user can only belong to one role.
There are also specific roles for Zoom Phone if that has been enabled on your tenant (which we highly recommend since it works so well! 😄)
More info here on roles https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
2022-01-06 05:03 PM
And a follow-up question: is it possible to add an infinite amount of Basic users to a sub-account?
2024-04-05 03:44 PM
@Teffels by as it stands today a default a tenant can have up to 9,999 basic (free) users.
2022-01-06 05:19 PM
Hi @Teffels thank you for your questions in the Zoom Community! I will attempt to answer each one in the same formatting you used to keep it simple 😄
1. Benefits
2. Admin Rights.
3. Vanity URL on the Sub Account
4. Assigning Licenses
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
2022-01-06 05:39 PM
Hi @jeremyjustin!
Thank you very much for your fast and detailed response. It was very helpful. I do have a couple follow up questions:
1. Billing: thank you for explaining this. Is it possible for a sub-account to have some Zoom licenses be paid for by the main account and some licenses can be paid with own billing? For example: if I want to grant a sub-account a license that I pay for, can the sub-account also pay for an own license that I, the main account owner, don't have? Or can these two types of billing not be combined?
2. Bulk Licensing: it sounds like, if the main account holder is enabling Bulk Licensing, the admin of the sub-account cannot add additional licenses as they please. They will always reach out to the main account admin for getting more licenses, correct? Does this apply to Basic accounts as well?
3. Thanks for explaining the Admin Rights of the main account. What are the admin rights of the sub-account admin? Is there a Help Center link?
Thanks for all the help!
Best regards,
Stephanie
2022-01-07 08:13 AM
Hi Stephanie, no problem, for the follow up questions
1. Unfortunately no, billing is either tied to the main account (what we call bulk licensing) OR it's tied to the sub. We don't have a way to mix at this time. What some companies do if they need to is the main account would provide some mechanism for the sub account to pay for the licenses through them.
2. You are correct, the main account provisions licenses to the sub, then they show up in the sub account to be distributed . It does not apply to Basic licenses because there is no cost associated with those.
3. Admins on the sub account will have whatever rights the Admin role has been given. By default, there are three roles on any Zoom tenant, and this applies to main accounts as well as sub accounts. You have the Owner, Admin, and Member roles. Owner can do anything, Admin can do almost anything but this can be limited by editing the Admin role, and then Member has few privileges. Roles impact what users can do when they sign into the Zoom portal and what they can access, like Dashboard, view only or edit capabilities for settings, can they access reports for the tenant, etc.
Besides being able to tweak the three existing roles you can also create more roles, and configure the permissions for the role in whatever way you desire. There are no limit to how many roles you can have, but typically fewer is better just for ease of administration. Keep in mind a user can only belong to one role.
There are also specific roles for Zoom Phone if that has been enabled on your tenant (which we highly recommend since it works so well! 😄)
More info here on roles https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
2022-01-07 05:35 PM
Thank you, @jeremyjustin , for the detailed responses and the quick help! I really appreciate it 🙂
Best regards,
Stephanie
2022-11-08 08:43 PM
hello
i dont found sub account on my zoom account, how to add sub account and assign them license, different with existing license?
Is that posible?
2024-04-05 03:47 PM
Hi @ardantus this is something that has to be enabled by Zoom so that you see the option in the portal. If you contact your Account Executive they can work with you to get that enabled and talk through whether you want the billing for the sub to go on the sub, or be billed back to the main tenant. More reference here https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066764