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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom Pro License

nc2
Newcomer
Newcomer

‎2023-08-21 12:47 PM

I signed up for my Zoom Pro account today. My understanding is that I would receive a total of 9 licenses. I'm only using 1 at the moment. I went to add another user who I would like to be licensed and received a notification that this person would be a basic user because I had no additional licenses. I'm confused about how that is possible. When will my additional licenses kick in?

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nc2
Newcomer
Newcomer

‎2023-08-21 12:48 PM

I've been on hold with sales for 40 mins now. My hope is to understand if I need to upgrade my account in order to have 9 licenses. 

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