Zoom Phone Basic question (licensing)

Hello,

You are right about the basic license. You can assign it to users for extension to extension calling. However, for ATAs you need a Zoom Phone license. For example with Poly OBI ATAs, refer to this article:

https://support.zoom.us/hc/en-us/articles/360052105152-Setting-up-faxing-Poly-OBi-series-ATA-

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

hi boyan,

Zoom users that are added as Zoom Phone users will automatically be assigned Zoom Phone Basic.  There is no limit to the number of Zoom Phone Basic users.

I have not tried it but I believe that you can assign an ata to a zoom phone basic user.  if the user is a fax machine, then a calling plan license is required because it will make and receive external calls. 

I have used poly ata OBi302 Analog Telephone Adapter with success.  See Zoom phone certified devices under analog gateways zoom phone certified ata. 

One client used ata and pots phone because of the difficulty of replacing the cat 3 telephone cable with cat 6 ethernet cable.  Instead of buying ata, you can get inexpensive, new or used, zoom certified desk phones such as grandstream and poly.

thanks,

eliot

ATA-wise the AudioCodes ones are very reliable but a pain to configure (at a minimum need an analog phone or a crossover ethernet cable to do initial configuration and frequently need a factory reset if re-assigning them). They now support grandstream ones, but I haven't yet tried them. Have not tried the Obi ones as have never found one available to purchase. 

hi sachinzoom,

for test and demo purposes i have zoom basic users (migrated) that have poly desk phones.

can you point me to some support doc that says you cannot assign a desk phone or ata to a zoom phone basic user?

thanks,

eliot

Hey guys, instead of all of us trying to be the Jedi Master Yoda and theorize around it could someone with physical inventory test it and just report to the group? I don't have any poly inventory laying around, otherwise I would have loved to test this theory?

Thanks

Boyan

@sachinzoom Thank you so much for confirming, I suspected that it's too good to be true but you settled it sir, thank you. Oh well, will have to drop some $ for those ATAs. Boyan

Hello I have one question? before I was zoom is support my country Cambodia but I can't renew what is the problem ? The zoom company rejceted my country ? thanks you please help answer!