Your sold to country is ineligible for this currency | Community
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Newcomer
September 29, 2023
Question

Your sold to country is ineligible for this currency

  • September 29, 2023
  • 9 replies
  • 0 views

Why can't I upgrade? Why am I getting this? "Your sold to country is ineligible for this currency" I have a separate work zoom on a different email but trying to buy my personal zoom and I can't! Very frustrating. And the chatbot is rubbish.

9 replies

Newcomer
October 1, 2023

I'm having the same issue today too - did you ever find a solution OP?

 

Thanks 

Newcomer
October 1, 2023

I’ve spent hours trying to get to the bottom of this today and still can’t resolve! Did anyone get anywhere? It’s infuriating!

Newcomer
October 2, 2023

OMG i have just received this message - what the heck does it man, the chat bot is useless does anyone know how to solve this

 

Newcomer
October 2, 2023

i too have this problem 😑

Newcomer
October 2, 2023

Yes me too...this is ridiculous

Newcomer
October 2, 2023

I've just figured this out with a friend. Go to the billing information for your account and make sure all your details are correct in there. We're in the UK and hers hadn't been filled in properly and was set to US which is where the error came. We completed the 'Bill to' information in the account settings, added card payment and it allowed her to upgrade without any problems! Simple when you know how - but we'd been tearing our hair out for hours over it! Hope that helps. 🙂 

Newcomer
October 2, 2023

Thank you! That worked!

 

Even thou I was a freemium-user (until this point), adding my details manually in billing information worked!

Newcomer
October 3, 2023

I have the same erorr

Newcomer
February 24, 2024

We were unable to process payment since your sold to country is ineligible for the currency selected.

Newcomer
February 29, 2024

We were unable to process payment since your sold to country is ineligible for the currency selected.