Where is "terminate account" Button? | Community
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P
Newcomer
Pat11
Newcomer
October 10, 2022
Question

Where is "terminate account" Button?

  • October 10, 2022
  • 2 replies
  • 1 view

When I follow the instruction to terminate my account I can't find the terminate button. Where is it???????

    2 replies

    Y
    Newcomer
    yash45
    Newcomer
    October 10, 2022

    click on your account symbol

    P
    Newcomer
    Pat11Author
    Newcomer
    October 11, 2022

    I want to terminate, not log out.

    ZoomVA
    Community Manager
    ZoomVA
    Community Manager
    October 11, 2022

    Hi @Pat11 and welcome to the community! If you have a paid account, you will need to cancel your subscription before you can terminate your account. Once you've followed the directions here to cancel your subscription,  you should then see the "terminate my account" option in your web portal.  
    Alternately, if your account is part of a larger organization's account, like a school or business, you will need to unassociate your account from the organization's profile before you can terminate it. The directions to do that are here. 

    I hope this helps!

    G
    Newcomer
    Glen777
    Newcomer
    November 5, 2022

    I have cancelled my account but can not see the terminate button.  I assume the cancellation would take effect immediately.

    Bort
    Employee
    Bort
    Employee
    November 7, 2022

    Hi @Glen777 

    Cancellation only stops the auto-renewal, but the month you've already paid for is still active. Once that has run out and your account downgrades back to Basic, then you can Terminate your account. 

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