Where can I check my cloud recordings? Will it be restored if I upgrade my plan?

Forum|Forum|2 years ago
July 27, 2023
2 replies
0 views

I have recently discovered that my cloud recording list is not accessible for me anymore. I am currently on my basic plan. When I go to the cloud recording page it asks me to 'Get cloud recording'. Does this mean I have to pay to access my past cloud recordings?

Subscriptions

R

rn-zm

Community Manager

Hi @zoomeryas yes, this is correct. In-order to re-access cloud recordings you will need a pro plan type or better.

O

onlinezoomer

Newcomer

So i am facing the same problem, i was on the basic plan for a bit (from the Pro) and I'm now back on the One Pro plan but I am unable to access my cloud recordings. Please assist

R

rn-zm

Community Manager

Hey @onlinezoomer when you go to https://zoom.us/recording you are not seeing any of your past Cloud Recordings?

Please note If you were previously able to create cloud recordings, and then were downgraded to a free account, your cloud recordings are set to be deleted after 30 days. To access the recordings, you must resubscribe to a paid account again within the 30 day period prior to deletion. More info within Troubleshooting missing cloud recordings