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We want to switch to payment via invoices by bank transfer.

SergeyM
Listener

 

Hello

 

We cannot pay by credit card for your product (Zoom One Pro Annual) and want to switch to payment by invoice by bank transfer.  With an annual subscription.

 

I asked your colleague Serpil Cetin a question, but I never got an answer.

 

Who will help me with the issue of payment for your product?

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @SergeyM 

 

I found your open ticket number 17515060 and have communicated with your account executive, Serpil. Your next invoice isn't until September 19 so you have time to get this sorted still. Please don't open more tickets as that will only create confusion and might further delay responses.

 

I wonder if SEPA might be available to you as a payment option since your country is on the EPC list of Countries in the SEPA Schemes’ Geographical Scope.

 

Using SEPA Direct Debit as a Zoom payment method

 

You are unable to see this option or update your payment method online currently because you are on Net 30 terms. Switching to Due-Upon-Receipt must be accomplished through a new quote with your account executive. This will require a credit card to be on file, but nothing would be immediately charged to the card. After the new quote is provisioned, you will have the option to edit your payment method online to see if SEPA shows as an option for you.

 

I communicated all of this information with your account executive.

 

I wish you the best.

~S

View solution in original post

5 REPLIES 5

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @SergeyM 

 

Unfortunately, we cannot assist with this through Community. You will need to work with your account executive. These Zoom Support articles may also be of interest:

 

Zoom Payment Methods
Paying your Zoom Invoice

 

Cheers!

~S

Hello 

Your Account executive Serpil Cetin has not answered me for 3 weeks.

Who will help me with my question ? Or does paying by Customer mean nothing to you ?

SergeyM
Listener

Who will help me with my question ? Or does paying by Customer mean nothing to you ?

SergeyM
Listener

What's happening?

 

Why is this attitude towards the Customer?

 

I can't get a payment response from you within a month.

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @SergeyM 

 

I found your open ticket number 17515060 and have communicated with your account executive, Serpil. Your next invoice isn't until September 19 so you have time to get this sorted still. Please don't open more tickets as that will only create confusion and might further delay responses.

 

I wonder if SEPA might be available to you as a payment option since your country is on the EPC list of Countries in the SEPA Schemes’ Geographical Scope.

 

Using SEPA Direct Debit as a Zoom payment method

 

You are unable to see this option or update your payment method online currently because you are on Net 30 terms. Switching to Due-Upon-Receipt must be accomplished through a new quote with your account executive. This will require a credit card to be on file, but nothing would be immediately charged to the card. After the new quote is provisioned, you will have the option to edit your payment method online to see if SEPA shows as an option for you.

 

I communicated all of this information with your account executive.

 

I wish you the best.

~S