We have paid licenses and add ons but can assign them to users (Basic to License + Add On) | Community
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Newcomer
JuanTaxEdu
Newcomer
June 8, 2023
Question

We have paid licenses and add ons but can assign them to users (Basic to License + Add On)

  • June 8, 2023
  • 1 reply
  • 0 views

We have two Zoom (2) licenses and an add-on for Large Meetings and Webinars. that were paid and never delinquent. My users are currently in the Basic plan and whenever I assign a license to any of them it says that we ran out of licenses. 

 

This is ridiculous and we have events today and in the coming weeks that we can't monitor. What do we do from here? I've sent a ticket already.

1 reply

R
Community Manager
rn-zm
Community Manager
June 14, 2023

Hi @JuanTaxEdu I see you have had a previous discussion with our Billing team, were they able to resolve your issue? More info on Zoom error code: “exceeded the limit of license assignment”

 

To add onto this, when adding user or editing users, you have the ability to have users that are not licensed (basic); therefore, they're able to still scheduling meetings under the account and intake the global Account settings at https://zoom.us/account/setting edited by account owners and admins. 

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