Was overcharged but now they refuse to reimburse. | Community
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R
Newcomer
Ralph05
Newcomer
September 12, 2023
Question

Was overcharged but now they refuse to reimburse.

  • September 12, 2023
  • 2 replies
  • 0 views

Zoom charged me $110 per month for an individual plan. Last April they corrected the bill to $149/year but haven't reimbursed me for the months of incorrect billing. Now they say "the books are closed" for 2021 and 2022. Who do I contact?

2 replies

A
Newcomer
arenafranklin
Newcomer
September 12, 2023

For more information on understanding your charges or understanding your bill, visit Understanding your charges.https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    September 13, 2023

    Hi @Ralph05 

     

    If you've submitted a Billing ticket, may I have the ticket number? I'm happy to take a look.

    R
    Newcomer
    Ralph05Author
    Newcomer
    September 13, 2023

    I contacted Zoom thru the chat and then over the phone. No ticket.

    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    September 19, 2023

    @Ralph05 - If you haven't already done so by now, please submit a request to Zoom Billing for assistance.

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