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Want to desactivate automatic renewal after the end of the current subscription period

fdormoy
Newcomer
Newcomer

Good day !

It was a surprise for me when I was charged again for one year subscription ending in April 2024, as I no longer use so often Zoom and also having faced frequent sound connection problem.  So I do not want Zoom th charge me again against my will when April 2024 comes.  So it means that I want to desactivate this damned automatic renewal.  I cant find a way to do it.

Can someone tell me what is the procedure for making sure it does not happen ?

 

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Here is the Zoom support document that explains the process.

 

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription 

 


Although this community forum is a useful resource it is not an official method to resolve billing issues.

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Here is the Zoom support document that explains the process.

 

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription 

 


Although this community forum is a useful resource it is not an official method to resolve billing issues.

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

fdormoy
Newcomer
Newcomer

OK. Thanks for your help.