Want to desactivate automatic renewal after the end of the current subscription period

Forum|Forum|2 years ago
May 16, 2023
2 replies
0 views

Good day !

It was a surprise for me when I was charged again for one year subscription ending in April 2024, as I no longer use so often Zoom and also having faced frequent sound connection problem. So I do not want Zoom th charge me again against my will when April 2024 comes. So it means that I want to desactivate this damned automatic renewal. I cant find a way to do it.

Can someone tell me what is the procedure for making sure it does not happen ?

Billing & Invoices

Best answer by Frank_TB

Hello,

Here is the Zoom support document that explains the process.

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

Although this community forum is a useful resource it is not an official method to resolve billing issues.

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards

Regards

If my reply helped, don't forget to click the accept as solution button!

F

Frank_TBAnswer

Community Champion | Customer

Hello,

Here is the Zoom support document that explains the process.

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

Although this community forum is a useful resource it is not an official method to resolve billing issues.

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards

Regards

If my reply helped, don't forget to click the accept as solution button!

F

fdormoyAuthor

Newcomer

OK. Thanks for your help.