Urgent: Renew a cancelled Zoom One Pro

[mahdinahal]

Hello everyone, 

I canceled my One Pro plan a month ago. Now I'd like to renew and get an add-on (more storage) but first I need to reactivate. To do so I must contact the support, but they're ignoring me.

There is no button to renew the plan. I have all our recordings saved on this account and we want to keep them and renew the plan, yet there is no possibility of renewing under https://zoom.us/billing in Plan Management. It just says: 

Pending Cancellation

Zoom One Pro

Cancellation effective on May 21, 2024

I kindly ask anyone who has any information to help me. I also have written to *********** .

Kind Regards.

Mahdi