Upgraded to pro Zoom but still showing basic account | Community
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G
Newcomer
GOVB
Newcomer
September 19, 2023
Solved

Upgraded to pro Zoom but still showing basic account

  • September 19, 2023
  • 2 replies
  • 0 views

Team,

 

I upgraded to zoom pro account, but the account plan is still showing basic.

Can anyone help me with this regard? I have been logging with the correct email id that was used for the pro account. I have attached below a screenshot for the same.

 

 

Best answer by S_K

@GOVB 

 

I see that you submitted a Billing ticket for assistance. The ticket number is 18106093.

 

It looks like your payment for a past-due invoice coincided with the cancellation for nonpayment. This will require assistance from our Billing team.

 

We are experiencing a high number of requests and appreciate your patience as response time may be longer than normal. I also noted the ticket that you've reached out in Zoom Community.

2 replies

Vinnie
Community Champion | Customer
Vinnie
Community Champion | Customer
September 19, 2023

Hello @GOVB ; buy the license doesn't necessarily assign the license to your user.

Make sure the newly purchased license get assign to your user; check the procedure:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

 

Vinnie.

    G
    Newcomer
    GOVBAuthor
    Newcomer
    September 20, 2023

    Hi Vinnie,

     

    I have tried doing the same. But the "licensed" option for user type is showing as disabled for me.

    Pasted a screenshot of the same.

     

     

    Vinnie
    Community Champion | Customer
    Vinnie
    Community Champion | Customer
    September 20, 2023

    Interesting. I haven't seen that before.

    If you click the "Drop-down" menu right below that, (where it says "Zoom One Basic"), Do you see any option to select "Zoom One Pro" or a similar license?

     

    If you don't see anything there I would suggest going to the "Plans and Billing" menu (or simply "Billing" under the "Account Management" menu (if there is one) to check the Purchased License is actually showing there.

    G
    Newcomer
    GOVBAuthor
    Newcomer
    September 20, 2023

    Below is a screenshot of what is being shown in the Billing under "Account Management".

    I have an invoice for purchasing the license till 2024 but the same is not reflected here.

     

     

    S_K
    Community Champion | Employee
    S_KAnswer
    Community Champion | Employee
    September 20, 2023

    @GOVB 

     

    I see that you submitted a Billing ticket for assistance. The ticket number is 18106093.

     

    It looks like your payment for a past-due invoice coincided with the cancellation for nonpayment. This will require assistance from our Billing team.

     

    We are experiencing a high number of requests and appreciate your patience as response time may be longer than normal. I also noted the ticket that you've reached out in Zoom Community.

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