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Beebz
Newcomer
September 16, 2021
Question

Upgraded to Pro but my service plan is still Basic

  • September 16, 2021
  • 1 reply
  • 0 views

Hi! I paid for an upgrade from basic to pro...but my service still remains basic. How can this be corrected? Zoom has already charged my credit card but I'm not getting the service I paid for. Please help.

    1 reply

    peav
    Newcomer
    peav
    Newcomer
    September 16, 2021

    In Zoom Admin, under User Management - Users, there is the option to edit each user.
    In the User edit it is possible to choose "Licensed" instead of "Basic" which is what you are looking to do I believe:

    User Management - Zoom

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