Upgraded Payment not reflecting in the time limit for the meeting | Community
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Newcomer
January 3, 2023
Question

Upgraded Payment not reflecting in the time limit for the meeting

  • January 3, 2023
  • 1 reply
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have subscribed to my account yet is still limited to 40 minutes. How can you help me to increase out time limit

 

1 reply

Community Super Champion | Partner
January 3, 2023

hi Montaigne, 

this is a frequent question that has been answered a number of times.

 

"You need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

 

Follow these steps taken from the article:

    1. Sign in to the Zoom web portal at https://zoom.us.
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.
    5. Choose the User Type to assign, selecting Licensed.
    6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
    7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
    8. Click Save.

The license is now applied to your user account and you can use it immediately.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !"

 

thanks,  eliot