cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Upgraded Account but still 40 minute limit

AlpineEnv
Newcomer
Newcomer

‎2023-03-23 09:03 AM

I upgraded from Basic to Pro (annual payment plan). Our account is showing as Pro but still enforcing a 40 minute limit on Zoom Meetings, plus not offering LiveChat capabilities. It's been almost a week! Any advice?

0 Likes
3 REPLIES 3

gdesrosiers1
Newcomer
Newcomer

‎2023-03-23 10:20 AM

Your situation is the same with mine! As host, I have been frustrated by my Zoom meeting being cut twice last two weeks. I am in search of assistance as Zoom has kept us in a "seek and hide" game. Frustrated again!

0 Likes

AlpineEnv
Newcomer
Newcomer
In response to gdesrosiers1

‎2023-03-23 10:54 AM

It's maddening! You can't get ahold of anyone in Zoom support either. 

0 Likes

AlpineEnv
Newcomer
Newcomer

‎2023-03-23 10:58 AM

They finally got back to me! In my account's case, the license was applied to someone else on our company account. I'm including the instructions he gave to change the license to the correct user. Hope this helps!

Preview file
42 KB
0 Likes