Upgraded Account but still 40 minute limit | Community
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AlpineEnv
Newcomer
March 23, 2023
Question

Upgraded Account but still 40 minute limit

  • March 23, 2023
  • 2 replies
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I upgraded from Basic to Pro (annual payment plan). Our account is showing as Pro but still enforcing a 40 minute limit on Zoom Meetings, plus not offering LiveChat capabilities. It's been almost a week! Any advice?

    2 replies

    G
    Newcomer
    gdesrosiers1
    Newcomer
    March 23, 2023

    Your situation is the same with mine! As host, I have been frustrated by my Zoom meeting being cut twice last two weeks. I am in search of assistance as Zoom has kept us in a "seek and hide" game. Frustrated again!

    A
    Newcomer
    AlpineEnvAuthor
    Newcomer
    March 23, 2023

    It's maddening! You can't get ahold of anyone in Zoom support either. 

    A
    Newcomer
    AlpineEnvAuthor
    Newcomer
    March 23, 2023

    They finally got back to me! In my account's case, the license was applied to someone else on our company account. I'm including the instructions he gave to change the license to the correct user. Hope this helps!

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