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Upgrade von Basic zu Pro Tarif nicht möglich

MeG582
Newcomer
Newcomer

‎2023-04-07 01:05 PM

Hallo, ich bekomme kein Upgrade vom Basic Tarif zum Pro Tarif. Ich habe eine gültige Ust Nr, jedesmal schreibt das System, dass diese nicht korrekt sei bzw ungültig sei. was kann ich jetzt machen? Ich brauche sie für mein Business!

Vielen Dank für eine Antwort.

Topics:
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2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2023-04-07 05:05 PM

Hello @MeG582, 

 

 Please see this support article below and let me know if this applies to the experience that you are having. 

https://support.zoom.us/hc/en-us/articles/360021487812-EU-VAT

 

Regards,

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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bluey
Newcomer
Newcomer

‎2023-04-12 08:18 AM

Hi,

I have exactly the same issue. The number is not valid, but that is not true. Also, I need an invoice, which apparently you are not providing without a valid USt-Nr. So turning in circles with no result. What now? How to proceed?

 

Best,

A

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