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Upgrade a free account using one of my Zoom Business one licences

Julia2024
Listener

I have a Zoom Business one plan with 10 licences.

I want to use one of these licences for an email address that already has a free account.

When I try to use the email address, Zoom says it's already in use.

If I close the free account, will I be able to give the email address that was associated with that account one of my licences?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Julia2024.

 

The free account has to be associated with your Business Plan account. If it’s on an account by itself, invite it to join your Business Plan:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

If already on your account, or after joining your account, assign the license to the Basic user:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Julia2024.

 

The free account has to be associated with your Business Plan account. If it’s on an account by itself, invite it to join your Business Plan:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

If already on your account, or after joining your account, assign the license to the Basic user:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Thanks, Ray.

I appreciate your quick response and thank you for solving my problem. 

Regards