Upgrade a free account using one of my Zoom Business one licences

[Julia2024]

I have a Zoom Business one plan with 10 licences.

I want to use one of these licences for an email address that already has a free account.

When I try to use the email address, Zoom says it's already in use.

If I close the free account, will I be able to give the email address that was associated with that account one of my licences?

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @Julia2024.

The free account has to be associated with your Business Plan account. If it’s on an account by itself, invite it to join your Business Plan:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

If already on your account, or after joining your account, assign the license to the Basic user:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 

[Julia2024]

Thanks, Ray.

I appreciate your quick response and thank you for solving my problem. 

Regards