I have a Zoom Business one plan with 10 licences.
I want to use one of these licences for an email address that already has a free account.
When I try to use the email address, Zoom says it's already in use.
If I close the free account, will I be able to give the email address that was associated with that account one of my licences?
Welcome to the Zoom Community, @Julia2024.
The free account has to be associated with your Business Plan account. If it’s on an account by itself, invite it to join your Business Plan:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202
If already on your account, or after joining your account, assign the license to the Basic user:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
