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Update for basic plan

Victoria18
Newcomer
Newcomer

How do I update a basic account. When I click on my profile picture no option for "update" shows.

 

4 REPLIES 4

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Victoria18 you can go to https://zoom.us/billing and you should see the following page (on a basic account), where you are prompt'd to 'upgrade account'

 

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Zoom Community Moderator
he/him/his

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Victoria181
Newcomer
Newcomer

This is Victoria18 - now Victoria181. I figured this out. You have to delete your Zoom account. Then uninstall Zoom on your hard drive. Then open a new account (same email etc worked for me) and upload the basic account for free again. It's a real hassle but that is the work around I found. The moderator  is suggesting you "upgrade" & pay. 

Niknot
Newcomer
Newcomer

I agree with Victoria181 - they have made it impossible to update Zoom.  Can someone from Zoom help?  I don't need to upgrade just update

Niknot
Newcomer
Newcomer

Do I really have to uninstall?