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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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ikarlakis
Newcomer
Newcomer

‎2023-10-17 09:31 AM

I am getting this message on our account. Can we please check the reason?

Screenshot 2023-10-17 at 7.31.14 PM.png

 

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evanratt
Zoom Employee
Zoom Employee

‎2023-10-18 11:04 AM - edited ‎2023-10-18 11:05 AM

Hi @ikarlakis ! You can sign in to your Zoom account and then visit: https://support.zoom.us/hc/en-us/articles/201362003 to view your available support options based on your account type! 

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evanratt
Zoom Employee
Zoom Employee

‎2023-10-18 11:04 AM - edited ‎2023-10-18 11:05 AM

Hi @ikarlakis ! You can sign in to your Zoom account and then visit: https://support.zoom.us/hc/en-us/articles/201362003 to view your available support options based on your account type!