cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unauthorised payment

elizabethhind1
Newcomer
Newcomer

‎2024-01-14 06:12 AM

Zoom is taking money out of my bank account but the bank says I need to stop the account with Zoom. I have no idea what account they are taking money from so can't contact them and stop the payments.

I've raised a ticket but that seems pointless.

How do I stop Zoom helping themselves to money out of my bank account?

 

Topics:
0 Likes
2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2024-01-19 08:36 AM

Hi @elizabethhind1 advise looking at the Knowledge Base article on Canceling your subscription. If you're still having issues, please reach out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

elizabethhind
Newcomer
Newcomer

‎2024-01-21 04:12 AM

 I did that and created a ticket - BIL0396256. I created it 7 days ago and have not had any response.

 

 

0 Likes