Unable to use the billed account I signed up for

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Hello, I have a basic account which allows me only 40 minutes. We also created an account which is billed 12.99/month, but I dont know the login and password for that billed account so I can;t use it. Also a problem is (I think) that the free account and the billed account use the same email address. So I am paying for a membership every month that I can't use. Can I transfer the billed account somehow to my existing account? Or what shall I do?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!