Unable to update payment details

[jayanthamahesh]

Hi I am unable to update my payment details. I keep getting the attached error message. Any thoughts as to why?

[Rupert]

Hi @jayanthamahesh 

Just in case this is a browser problem, I would recommend trying a different browser - and ensure it is not blocking any cookies.

Beyond that, I would recommend contacting Zoom Billing Support for this problem - as the message suggests.

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

An online chat with Support may be able to resolve this.

You can also raise a ticket here:  https://support.zoom.us/hc/en-us/requests/new

Hope this helps.