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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Unable to update payment details

jayanthamahesh
Newcomer
Newcomer

‎2021-10-18 01:35 AM - last edited on ‎2023-04-05 03:00 PM by Community Moderator | Employee

Hi I am unable to update my payment details. I keep getting the attached error message. Any thoughts as to why?

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-18 03:49 AM

Hi @jayanthamahesh 

 

Just in case this is a browser problem, I would recommend trying a different browser - and ensure it is not blocking any cookies.

 

Beyond that, I would recommend contacting Zoom Billing Support for this problem - as the message suggests.

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

An online chat with Support may be able to resolve this.

 

You can also raise a ticket here:  https://support.zoom.us/hc/en-us/requests/new

 

Hope this helps.

 

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