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Trying to reduce licenses

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Chris7897
Newcomer
Newcomer

‎2023-02-03 06:55 AM - last edited on ‎2023-05-05 10:59 AM by Community Moderator | Employee

I've deleted some users but Zoom won't allow me to actually reduce the number of licenses I pay for. I've been trying for days but it won't accept the change and keeps charging me. Please stop charging for subscriptions i don't want or use. 

 

Chris7897_0-1675436128330.png

 

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-02-03 09:14 AM - edited ‎2023-02-03 09:17 AM

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

In the request type select “Billing and Account Management”


Regards

 

If my reply helped, don't forget to click the accept as solution button!

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-02-03 09:14 AM - edited ‎2023-02-03 09:17 AM

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

In the request type select “Billing and Account Management”


Regards

 

If my reply helped, don't forget to click the accept as solution button!