Suspicious Email from a Zoom account management team | Community
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Newcomer
Yogapartners
Newcomer
September 13, 2023
Question

Suspicious Email from a Zoom account management team

  • September 13, 2023
  • 3 replies
  • 0 views

I received an email today purporting to be from a member of the Zoom account management team, saying he wanted to talk to me about our plans for next year's renewal. He said he'd tried to telephone me, but I don't think I have registered a telephone number with Zoom. The email seemed suspicious.

 

How can I verify it's a legitimate contact from Zoom?

3 replies

M
Newcomer
Mars1
Newcomer
September 13, 2023

I actually received exactly the same sort of contact from zoom management — who called me directly but asked for someone else, and also talked about renewal and a loyalty scheme. Pretty sure zoom doesn't have a loyalty scheme so this felt like a scam vibe. 

Y
Newcomer
YogapartnersAuthor
Newcomer
September 13, 2023

Thanks! I Googled the representative's name and there's a LinkedIn profile saying he's a Zoom employee, so it's a clever fake if that's what it is. But I didn't reply to the email or click on any of the links.

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
September 13, 2023

Hey, @Yogapartners and @Mars1.

 

Take a look at your account’s annual renewal date. You don’t want to get caught renewing licenses you don’t want. It’s worth having a chat with them … Pro accounts never get this contact!!  See my YouTube video on Annual License renewal here: 

https://youtu.be/BHaNyd4qZcc?si=z-8wSSuX5YspX83v 

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