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phiten8484
Newcomer
Newcomer

‎2022-08-24 10:53 AM - last edited on ‎2023-04-21 10:45 AM by Community Moderator | Employee

Hi There,

 

I just enter my credit card subscription to purchase a zoom licensee not a long a go using this acount log ion and password. But my basic account did not upgraded and i did not receivce any invoices,. Can your side confirm if the payment went through?

 

THanks   

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-08-25 06:55 AM

Hi @phiten8484 ,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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