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R
Newcomer
Rodrigues
Newcomer
May 6, 2022
Question

Subscription issues

  • May 6, 2022
  • 1 reply
  • 0 views

Hi, I'm trying to cancel one subscription because we now have a business subscription. I'm registered with 3 mailadresses and lost from the account that I wanted to cancel the password. Now I find it and cancelled, but one week to late. So now the annual fee is already billed. Would love to write a quick e-mail to the customer service of Zoom, but cannot find their mailadress anywhere. Can you guys help me out? Thanks!!

1 reply

P
Community Champion | Employee
Patricia_B
Community Champion | Employee
May 6, 2022

If my understanding is correct, you still have access to the paid Zoom account where the subscription has been renewed for another year. In that case, you can contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with the correct (paid) Zoom account so we can access the necessary data on our end.

 

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