Subscription Cancelation

Hi @sagar2, thank you for bringing this to our attention and posting for the first time!

If the cancel button is grayed out, make sure you are logged in as the account owner or an admin with the necessary permissions to cancel the subscription. If you are logged in as the owner or admin and are still not able to cancel, please reach out to our billing team by submitting a billing ticket and they will be happy to assist. 

Carla,
Zoom Community Team

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I never authorised subscription and cancelled it.  Still I am charged the amount

I have not used Zoon for over 2 months and wish for a refund and to cancel my subscription

Dear Support Team,

We have not been using Zoom for the past two months, however we have received invoices for these two months. We attempted to cancel the subscription, but the “Cancel Subscription” button is not clickable and does not respond when we move the cursor over it.

Kindly assist us in cancelling the subscription and reviewing or reversing the invoices generated for the last two months.

We would appreciate your prompt support on this matter.

Thank you.