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E
Newcomer
EleniP
Newcomer
March 9, 2023
Solved

Spam Email?

  • March 9, 2023
  • 4 replies
  • 0 views

I received a "Your Bill is Past Due" from the following email:-

***********

Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.

I would appreciate any info that can be provided.

 

      Best answer by S_K

      The best practice is to never click on links in unsolicited emails. Go directly to the website and log into your account from there. 

       

      Notes:

      • Account-related notifications will come from no-reply (domain: zoom.us).
      • Support ticket emails will come from support (domain: zoomus.zendesk.com).

      If you suspect fraudulent activity, please refer to the following Zoom Support articles:

      Fraud resources from the FTC:

       

      4 replies

      C
      Community Champion | Partner
      Calvo
      Community Champion | Partner
      March 10, 2023

      Hello Elen

      we cant see the email you posted in your message...

       

      For such requests it is important that you check the header information form the senders E-Mail.

      These details shows from who you received the message and if it is a official zoom address.

       

      E
      Newcomer
      EleniPAuthor
      Newcomer
      March 16, 2023

      The email I relied the invoice from was..

      ***********

       

      i am on a Basic Free Plan but am receiving constant email regarding an invoice that is overdue. When i go into my profile under Account Management - there are no past invoices nor any overdue invoices so I have no idea what is going on. And actually no way to resolve the issue as the only access I have is to chatbots!

      If you can help I would appreciate it.

       

       

      C
      Community Champion | Partner
      Calvo
      Community Champion | Partner
      March 14, 2023

      Hello

      please find in the following link all needed information about Zoom E-Mail and from what e-mail addresses you will receive informations:

       

      https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

       

       

        S_K
        Community Champion | Employee
        S_KAnswer
        Community Champion | Employee
        March 15, 2023

        The best practice is to never click on links in unsolicited emails. Go directly to the website and log into your account from there. 

         

        Notes:

        • Account-related notifications will come from no-reply (domain: zoom.us).
        • Support ticket emails will come from support (domain: zoomus.zendesk.com).

        If you suspect fraudulent activity, please refer to the following Zoom Support articles:

        Fraud resources from the FTC:

         

          C
          Community Champion | Partner
          Calvo
          Community Champion | Partner
          March 16, 2023

          Hello EleniP

          as informed by User S_K kindly:

          "The best practice is to never click on links in unsolicited emails. Go directly to the website and log into your account from there."

          So if you login into your account and everything is looking good you do not have to worries about anything and my guess is that this email has not been sent by zoom.

          Also see the further information from user s_k:
          "

          Notes:

          • Account-related notifications will come from no-reply (domain: zoom.us).
          • Support ticket emails will come from support (domain: zoomus.zendesk.com).

          cheers calvo

           

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