Single Sign On - Pro provisioning

[Rraiizel]

Hi,

I have configured Zoom SSO and Auto provisioning, but some user that are being added is requiring to confirm email address which does not happen to other users. any idea how can this be resolve?

[colegs]

@Rraiizel - to prevent this, you need to add the email domains for any users that you want to log into your account as associated domains under your account profile.

[Rraiizel]

Hi @colegs - Domain is already added to associated domain, the problem is for example user1.qwerty.com and user2.qwerty.com, both have same domain and when try to login, user1 can successfully login via SSO but user2 is requiring confirming email first.

[colegs]

@Rraiizel - If they have the same domain, verify that user2 is actually trying to sign on using SSO vs. their email, and that they do not already have an account outside of yours since that would require them to verify they actually want to change accounts.  If neither of these situations are true, I would recommend opening a support ticket since SSO with an associated domain should not send an email to the user.