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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Single Sign On - Pro provisioning

Rraiizel
Newcomer
Newcomer

‎2024-06-12 01:16 PM

Hi,

 

I have configured Zoom SSO and Auto provisioning, but some user that are being added is requiring to confirm email address which does not happen to other users. any idea how can this be resolve?

 

 

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3 REPLIES 3

colegs
Community Champion | Employee
Community Champion | Employee

‎2024-06-12 02:41 PM

@Rraiizel - to prevent this, you need to add the email domains for any users that you want to log into your account as associated domains under your account profile.

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Rraiizel
Newcomer
Newcomer
In response to colegs

‎2024-06-12 03:02 PM

Hi @colegs - Domain is already added to associated domain, the problem is for example user1.qwerty.com and user2.qwerty.com, both have same domain and when try to login, user1 can successfully login via SSO but user2 is requiring confirming email first.

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colegs
Community Champion | Employee
Community Champion | Employee
In response to Rraiizel

‎2024-06-13 10:10 AM - edited ‎2024-06-13 10:14 AM

@Rraiizel - If they have the same domain, verify that user2 is actually trying to sign on using SSO vs. their email, and that they do not already have an account outside of yours since that would require them to verify they actually want to change accounts.  If neither of these situations are true, I would recommend opening a support ticket since SSO with an associated domain should not send an email to the user.