SINCE 3 DAYS MY PLAN IS NOT UPDATED FROM BASIC TO PRO

Forum|Forum|3 years ago
September 26, 2022
1 reply
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I HAVE MADE THE PAYMENT 3 DAYS BACK BUT THERE IS NO RESPONSE FROM YOUR TEAM NOT AT ALL HAPPY WITH YOUR SERVICES KINDLY REFUND MY MONEY AND GIVE THE ACCESS OF MY OLD RECORDINGS

Upgrade Account

Ray_Harwood

Community Super Champion | Customer

Hey, @trainingimech,

Assuming you purchased the Pro License, you probably just need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
Click Edit at the end of the user row. This will open a window.
Choose the User Type to assign, selecting “Licensed”.
After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
(Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
Click Save.

The license is now applied to the your account and you can use it immediately.