Reverted to Basic Plan, still receiving Emails | Community
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Newcomer
May 31, 2022
Solved

Reverted to Basic Plan, still receiving Emails

  • May 31, 2022
  • 1 reply
  • 0 views

I had a Zoom Pro subscription. But then I canceled it and expected to revert to the basic plan. However, I am receiving emails by Zoom team that an invoice is due. How do I stop getting these emails?

Best answer by Shaimaa

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new

1 reply

ShaimaaAnswer
Employee
May 31, 2022

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new

Anusha15Author
Newcomer
May 31, 2022

Thank you for the link, this is what I was looking for and couldn't find.