Request for refund on accidental annual renewal subscription purchase 🙏

Forum|Forum|8 months ago
May 14, 2025
3 replies
1 view

Hi there, I just got a notice from zoom in my email regarding renewal of zoom pro that i was purchasing a year ago. It automatically renewed and I forgot to cancel the subscription, i never intended to renew, was only planning to use it for 6-8 months. I need to request a refund, can you help me please?

MGSR

Community Manager

Hello @Huang26,

Welcome to the Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription fees are billed upfront and are non-refundable once processed. To prevent future charges, you can cancel your subscription, and your paid plan(s) will remain active until the end of the current billing cycle. If you’d like assistance cancelling, please submit a request to Zoom Billing.

H

Hcbrownlow

Newcomer

I also want a refund. Zoom should have the courtesy to tell us when our annual payment is due. It is a yearly subscription and very expensive. Why do you not notify us. And I also have a new credit card and have not updated the details. So I am not sure how this got through.

T

Therapeutic

Newcomer

I have similar issues. I have canceled the subscription. But I strongly recommend the ZOOM to refund. I even did not update my credit card infor, but it sitll process the payment. This is ridiculous.