Request for Refund Due to Unintended Auto-Renewal

Forum|Forum|4 months ago
September 22, 2025
2 replies
0 views

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

Thank you for your help.

Billing & Invoices

Best answer by Mandel

Hi there,

Upon review, I can see that you have already received a refund on 09/23/2025. I am therefore going to mark this question as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

M

MandelAnswer

Community Champion | Employee

Hi there,

Upon review, I can see that you have already received a refund on 09/23/2025. I am therefore going to mark this question as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

H

HenryAlpha1

Newcomer

Dear Mandel

I am writing to request assistance with a refund for a Zoom Pro subscription that was inadvertently charged to an incorrect account. The transaction was made via Google Pay using the Gmail address ***********, which is not my personal email address. The account that was debited for this subscription also does not belong to me, and the account owner is requesting a refund for this unauthorized charge.

My correct Gmail address is ***********. Could you please investigate this issue and process a refund to the original payment method? I would greatly appreciate your prompt attention to this matter.

Thank you for your understanding and help.

Sincerely,
Henry Alpha