Request for Refund Due to Unintended Auto-Renewal

[sp1388]

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

Thank you for your help.

[Mandel · Accepted solution]

Hi there,

Upon review, I can see that you have already received a refund on 09/23/2025. I am therefore going to mark this question as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

[HenryAlpha1]

Dear Mandel

I am writing to request assistance with a refund for a Zoom Pro subscription that was inadvertently charged to an incorrect account. The transaction was made via Google Pay using the Gmail address ***********, which is not my personal email address. The account that was debited for this subscription also does not belong to me, and the account owner is requesting a refund for this unauthorized charge.

My correct Gmail address is ***********. Could you please investigate this issue and process a refund to the original payment method? I would greatly appreciate your prompt attention to this matter.

Thank you for your understanding and help.

Sincerely,
Henry Alpha

[HenryAlpha1]

Please sincerely 🙏🏼, 

I'm writing to request your urgent assistance with a refund for a Zoom Pro subscription that was incorrectly charged to an account that doesn't belong to me. The transaction was made via Google Pay using the Gmail address ***********, which isn't my personal email address. The account owner is now requesting a refund for this unauthorized charge, and I'm in a desperate situation.

My correct Gmail address is ***********. I'm begging you, please investigate this issue and process a refund to the original payment method as soon as possible. If I don't receive this refund, I'll be in serious trouble, and I fear that I may even face prison time. I'm counting on your help to resolve this matter.

Thank you for your understanding and urgent attention to this matter.

Sincerely,
Henry Alpha

[HenryAlpha1]

Hi Suhafah,

I am writing to inform you that the refund for the Zoom Pro subscription (request BIL2197081) has still not been received by the account owner. 

Haven't received it yet, please help me resolve this issue am really begging. You can also help me with the transaction details so I can also show it to the bank to confirm if they can help me with it also. 

Could you please provide the transaction details for the refund? This would greatly assist me in following up with the bank directly to investigate the issue from their end.

Thank you for your continued assistance in resolving this matter.

Sincerely,

Henry Alpha

[carolynfox3kids]

I just talked to someone 10/27/2023 about $159.

[carolynfox3kids]

A bill was charged on my card October 9, 2025. Is the $159.90 I'm referring to. 

[HenryAlpha1]

Re:
Dear Zoom Support,

I am writing to request assistance with a refund for a Zoom Pro subscription that was inadvertently charged to an incorrect account. The transaction was made via Google Pay using the Gmail address ***********, which is not my personal email address. The account that was debited for this subscription also does not belong to me, and the account owner is requesting a refund for this unauthorized charge.

My correct Gmail address is ***********. Could you please investigate this issue and process a refund to the original payment method? I would greatly appreciate your prompt attention to this matter.

Thank you for your understanding and help.

Sincerely,
Henry Alpha

[carolynfox3kids]

Could I speak to someone?

[carolynfox3kids]

I have a bill since October. My account was canceled on 10/27/2025, but it was also renewed. If you check it can be verified. Thank you 

[Mandel]

Hi @carolynfox3kids ,

I have reviewed your account and noted that the subscription was cancelled more than a week after the annual renewal date. When you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period. 

Best regards,
Mandy