Request for Licensed Account Cancellation and Reversal of Credit Card Amount

[coe_psp]

Dear Zoom Support,

I would like to request the immediate cancellation of my Licensed Zoom Meetings Education account, which was erroneously auto-renewed last 16 December 2022 to my saved credit card details. We already contacted a third-party supplier to provide us with the same Zoom License, and we would appreciate it if you can immediately process the reversal of the Annual License Fee of $1,800.00 which was credited to my credit card.

Thank you very much and we hope for your immediate response.

Center of Excellence Public Sector Productivity
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[Ray_Harwood]

Welcome to the Zoom Community, @coe_psp.

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032