Showing results for 
Search instead for 
Did you mean: 

Purchasing One Pro takes too long


I paid for Zoom Pro yesterday. They said they are still working on the purchase and that I will receive an email with further information within the next 1-2days.


I guess something went wrong because usually you get immediate acces after paying.


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Koko1.


You might just need to assign your newly purchased license to your user account. See this web page for assistance:

Follow these steps taken from the article:

    1. Sign in to the Zoom web portal at
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.
    5. Choose the User Type to assign, selecting Licensed.
    6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
    7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
    8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

Ray - Office Hours at
Please click Accept As Solution if this helped you !