Purchasing Business Plan takes too long

[midnightsky]

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges."

It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?

Thanks

[seanw]

WTF Zoom. I am having the same issue. Trying to upgrade for an important meeting and Zoom says this? Are you kidding me!? Time is of the essence for meetings and you are telling me it is going to take 1-2 days for you to accept my credit card information!? What a joke.

[MGSR]

Hello @seanw,

Welcome to the Zoom Community! We're glad to have you here.

We do apologize for the inconvenience. Kindly submit a ticket to our billing department for further assistance with the provisioning of your business plan. 

Thank you for your patience and understanding. 

[aungkaunghein]

I’m facing the same issue, and it’s really frustrating. I purchased the Business plan as well, but my subscription is still inactive. I have an important meeting to schedule tomorrow and wasn’t expecting this kind of delay.

Does anyone know if there’s a way to expedite this process?