Profile picture problem

[UltimateZoomie]

Hey, I selected a profile picture for my zoom meeting and when I did join it the profile picture never came. Only the default came when I offed my camera. Please clarify, as I am gonna join a meeting in 20 mins where everyone should have a profile pic.

Thanks,

ZoomClearer (TheDoubtClearer)

[UltimateZoomie]

CAN ANYONE PLS REPLY?????????????????????????

[UltimateZoomie]

only 5 mins left please reply.

[Frank_TB · Accepted solution]

Hello,

These two Zoom support articles explain profile picture usage and troubleshooting.

https://support.zoom.us/hc/en-us/articles/7056836613517-Managing-profile-picture-on-the-Zoom-web-por... 

https://support.zoom.us/hc/en-us/articles/10138985918349-Troubleshooting-profile-picture-issues 

Regards,

If my reply helped, don't forget to click the accept as solution button!

[DJ-71]

This does not help!. I have the same problem at the original poster and I checked all the steps and my picture still doesn't show up. This has only been an issue for three days, since I upgraded from a free to a pro account.

[UltimateZoomie]

ya I agree