Problems with licenses

[ILS-school_com]

Hello! There is a problem with our licenses. We’ve got 7 paid licenses, but there is a note that we should buy any more because we exceed the limit of them. But that’s not true. Please, help to solve this problem.

[S_K]

Hi @ILS-school_com 

I'm happy to help you troubleshoot this issue! The best place to find help is Zoom Support. Below are some articles that might help.

• Managing Users 
• Viewing the details of your paid subscription 

If you still need assistance, I recommend that you submit a request to Zoom Billing for assistance. They may need to access your account to determine the issue.

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

[bramdfd]

dont tust them, read this instead, 

https://community.zoom.com/t5/Billing-Account-Management/unable-to-assign-lisence-because-quot-You-h...