Pro Account Minutes

[Snado5]

I am working with Zoom version 5.14.10 (19202). I signed up for a Pro Account about 30 minutes ago but when I try to schedule an hourlong meeting I get this notice: "Your Zoom One Basic plan has a 40-minute limit on meetings." The only reason I need a pro account is for longer meetings. Does it take some time to update the account? 

[Bri]

Hi @Snado5 ! Did you assign your license after you purchased it? If not, you can find the steps here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

Let me know if this helps 🙂

[Snado5]

Zoom is the most frustrating "solution" I have ever used. I tried this and it says there are 0 licenses available. But you definitely took my money for the Zoom One Pro account. So where is the upgrade?! 

[Bri]

Thanks for following up. To investigate further, could you please contact our Billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032