Price increase of Zoom Pro with NO notification

[Stellar]

I was surprised today to discover, via my automatic payment, that the Zoom Pro monthly plan has increased. I've received zero notification of any price increases. I've scoured through Zoom emails from the past few months, and there are only marketing emails and an invitation to sign up for an annual plan, which makes no mention of a price increase.

This is a significant communication failure and a highly unscrupulous billing practice that eliminates my ability to choose if I wish to continue with a more expensive service.

[Mandel]

Hi @Stellar ,

Welcome to the Zoom Community!

Our system normally sends out 30 day notices to all customers before the price increase happens. I am sorry to hear that you did not receive such a notification. Have you checked your spam/junk folder? 

If you can still not locate a related notification from Zoom, please feel free to reach out to us via billing ticket. That way we can access your account to investigate and possibly also refund the difference in pricing for your last payment.

We apologize for the inconvenience.

Thanks,
Zoom Community Team

[Stellar]

Opening a billing ticket was unhelpful and pointless. The agent did not properly read the ticket, made zero attempts at investigation, but instead promptly closed the ticket as solved without having 'solved' anything or giving me a chance to respond. 

There was nothing in my spam folder, and as evidenced by a supporting comment today, this is not an isolated incident.

Attempting to get help with this issue has simply compounded my distrust of Zoom.

[OwnYourStep]

I came here to look for the same information, as I too have just noticed an increase in my monthly charge, but I never received any advance notice regarding the price increase. Clearly, the OP situation is not an isolated case.

I look forward to further information from Zoom regarding this.

Thank you.

[Stellar]

It's extremely helpful to know this is not an isolated incident. Knowing this and after attempting to get help from support, I am even more disappointed with Zoom, and their business practices.

I went ahead an opened a billing ticket for assistance. Zoom sent a cookie-cutter response, told me to check my spam folder (even though I had already clarified that no notifications had ended up there), and then closed the ticket as solved without allowing me to reply.

Perhaps you will have better luck than I did.

I am leaning towards cancelling my Zoom plan. 

[FICS]

Same here! I thought I missed it somehow.