Predatory and unethical practices - wondering about class action

[DiversityScienc]

If you have a Zoom plan and are shocked to find you cannot reduce the number of licenses or cancel and add-on, please respond. This business practice is dubious at best and potentially actionable.

If you were not made aware that Zoom considers you "locked in" until you tried to downgrade or cancel, that experience should be widely publicized before more organizations fall prey to this practice. 

Check your paperwork. Did you even get any paperwork? If you did, does it say anything about being locked in? Many people just upgrade plans without being told they will be unable to cancel or downgrade. 

[SB2024]

We are dealing with this issue right now. We have been trying to downgrade from 9 to 3 users since August 2024. When I call, they say we have a "special contract" which requires us to speak with the sales team. Apparently we are not able to make changes on the online portal, despite the changes showing on the online portal and that we can easily add users! I am waiting for the sales team to get back to me but I am not hopeful this will work. I may proceed with contesting the charge with our credit card company.