Plans & Pricing Not showing up on page

[AshleyV]

Can someone tell me why when I click on Pricing and Plans button up top that nothing shows up on screen? I have great WiFi. 

[YaBoiB]

Hello @AshleyV , 

 I just want to make sure that you are going into the web client and not the Zoom Workplace app. Are you going to the address HTTP://zoom.us in your browser of choice? Is this on a phone or a computer and what operating system are you using?

[YaBoiB]

Hello @AshleyV, 

 You are a basic member of a pro-licensed account. Check your "Account Profile" tab on the bottom left-hand side of your account page. If you wish to upgrade to a pro license, you must ask the owner (email in the screenshot (blocked out)) or disassociate from this account and start your aaccount. 

 

[AshleyV]

I am doing this on my MAC computer. I am just doing this on the zoom home page after I sign into my account

[AshleyV]

Well that did it! How weird and confusing this is, I had no idea my account was owned by someone else. Is this normal for basic accounts?