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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Personal Account Disabled

mark607
Newcomer
Newcomer

‎2023-05-02 04:23 PM

I have a personal account that I can't login to, because it's "disabled." I am supposed to contact my admin, but I am my admin. Password reset didn't help. I was able to reset, but not login with the new password (still disabled).

 

TIA for any help,

 

Mark

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-08 10:44 AM

Hi @mark607 as the Admin/Owner on the account, did you add your personal account under your current account whereas you're prompt'd your personal account being "disabled"? Did you ever go through the process of Deactivating, unlinking, or deleting users from your account when Managing users? 

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mark607
Newcomer
Newcomer

‎2023-05-19 09:06 PM

As far as I am aware, "No" and "No". Whether I did something like that accidentally, I can't be sure, but I don't think so.

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