The money is on the card, I try to pay the annual tariff, but the payment does not pass because "Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method".
What is the problem? I only have 56 euros to pay with the coupon. I attach a statement from the bank
If this hasn't been resolved already, may I have your account number so I can find the error codes? If you're unsure, go to Account Management and then select Account Profile. It will be there.
