Payment done without my consent

[aulademusica]

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. 

Please help here. Where do I have to write to get the money back? 

Thank you

[Lisa08]

i wish I had read these complaints about Zoom before I paid for an annual subscription. I just now went to the Better Business Bureau and there are many complaints against Zoom, all of them unanswered. I would dispute the charge immediately with your credit card company.

[CarlaA · Accepted solution]

Hi @aulademusica @Lisa08  We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.